FAQ

GES requires payment in full at the time services are ordered.

Your card will be charged as soon as GES processes your order. When completing your order, make sure to only click the confirmation button once.

Go to "Find Your Show", enter your show name and click on "GES Terms and Conditions of Contract and GES Payment Policy" to review our exhibitor payment policy. Learn more about our 100% Exhibitor Refund Guarantee.GES Exhibitor Payment Policy 

Payment for Services: GES requires payment in full at the time services are ordered. Further, GES requires that you provide a credit card authorization with your initial order. For your convenience, we will use the credit card authorization information that you enter on the website to charge your account for services, which may include labor, material handling or any applicable fuel or energy surcharge.

Discount Prices: To qualify for discount pricing, orders must be received with payment on or before the discount deadline date.

Method of Payment: Global Experience Specialists accepts MasterCard, Visa, American Express via this website.

Third Party Billing: Each exhibiting firm is ultimately responsible for all charges incurred on its behalf. Global Experience Specialists reserves the right to institute collection action against the exhibitor if the authorized third party does not pay.

Tax Exempt: If you are tax exempt in the state in which you will be exhibiting, you must provide a Sales Tax Exemption Certificate for that state. Please send the above information to the GES office for this show. Taxes vary by location and will be added to your invoice, if you do not submit your tax exempt certificate prior to the deadline date.

Adjustments and Cancellations: No adjustments to invoices will be made after the close of the show. Please refer to the individual forms for labor, etc for cancellation fees. All orders cancelled by the Exhibitor or due to the cancellation of an event or their non-participation may be subject to cancellation fees equal to 50% - 100% of the total order based upon the status of move-in, work performed and/or GES set-up costs or expenses. A minimum non-refundable deposit of $25.00 will be applied toward the invoice, unless there is a cancellation of your order. Additionally, GES retains the right to implement/assess a fuel or energy surcharge on all services as necessary based upon market conditions.

If you have any questions regarding our payment policy, please call GES National Servicenter® at 800.475.2098 or visit the GES Servicenter® at the show.

You may choose to pay by credit card, check or bank wire transfer; however, we require your credit card charge authorization to be on file with GES even if you are paying by check or bank wire transfer.

All balances must be paid upon conclusion of the event. You agree to late fees up to 1.5% per month on any balance not paid at the conclusion of the event, or balance left without appropriate credit card on file.

For your convenience, we will use the credit card authorization to charge your credit card for any additional amounts ordered by your representative or services rendered to your company for this event.

GES will charge a convenience fee for each request to reprocess payment to an alternate credit card in order to cover incremental processing costs. An alternate credit card is a credit card different than the one used to process your initial payment in accordance with GES payment policy. The convenience fee will be quoted at the time your request is made to reprocess payment. The convenience fee will be added to your account balance and settled utilizing the new credit card provided.

GES requires the highest standards of integrity from all its employees. Please call our confidential Always Honest hotline at 866.225.8230 to report fraudulent or unethical behavior.

In placing your order you accept all Terms and Conditions of Contract and the Payment Policy. A copy of these terms and conditions will be included with your order confirmation.

Plus we will send you an email confirmation to the email address on your profile. We suggest you print out a hard copy for your records. You can also check the status of your order by logging onto your GES account and reviewing your order history.

Here are some tips for reading your GES invoice:

- Page 1 is a summary, there will be details of each charge in the body of the invoice, typically starting on page 2

- Exact payments and refund amounts will all be listed in the “Payments and Refunds” section of your invoice, typically located on the second to last page

- The “Applied Payments and Adjustments” section references which sales order each payment or refund is applied to. The sales order numbers are in the left-hand column of the invoice.

In the top right corner you can login to your account. Everyone needs an account to create an order.

This means when you login you'll see a full history of your orders and if there waiting to be processed.

Everyone will be asked to create an account before ordering an item or asked to login before ordering an item.

OR you can go top right corner to accounts and create an account from there.

Click here and follow instructions from there:

Reset password

Absolutely! As you can see in the address bar, we are an “https” website, which means we have extra levels of security to keep your information safe.

We are always working on ways to use the most popular browsers to make our site crisp and clear. Right now our show ordering site supports Internet Explorer 11, Edge, Firefox 3.0+, Chrome 8+, Opera 11.0+, and Safari 5.0+. To make orders fast and successful, you will also need to make sure you are running on a modem of 56 Kbps and make sure to enable JavaScript and pop-ups in your browser settings.